Terms of Service

1. Business membership and accounts

PHX Distribution is a business-to-business service. Catalog terms and purchasing tools are limited to approved business members. We may request information reasonably needed to verify a business, its resale activity, and the authority of the person applying.

You must provide accurate information, keep account credentials confidential, and promptly remove access for people who no longer represent your business. You are responsible for activity performed through authorized users of your company account.

2. Listings, availability, and estimates

A listing is an invitation to request commercial terms, not a guaranteed offer of stock. Quantities, images, condition details, case packs, origin, freight scope, and lead times may be estimates until we verify them for your request.

If a listing conflicts with the final quote or invoice, review the final document before accepting or paying and ask us to correct anything you do not understand.

3. Requests, quotes, and order formation

Submitting a request does not charge you and does not itself create an order. We may confirm availability, quantity, destination, freight, taxes, duties, timing, and other requirements before issuing or revising a quote.

A quote remains subject to its stated expiration and conditions. An order becomes binding only through the acceptance and payment process stated in the final quote or invoice. A revised quote replaces earlier versions for the items it covers.

4. Prices, taxes, duties, and payment

Prices are shown in the currency and scope stated on the listing or quote. Freight, insurance, taxes, duties, payment fees, and other charges are included only when the final quote or invoice expressly says they are included.

You are responsible for payment by the due date and for taxes, permits, resale certificates, or import obligations assigned to you in the final commercial terms. Payment instructions will appear on an authorized PHX Distribution invoice or checkout page; report suspicious or changed payment instructions before sending funds.

5. Fulfillment, delivery, and risk

Ship-from location, method, estimated timing, and freight scope vary by lot and are confirmed in the final quote. Dates are estimates unless the final terms expressly state otherwise. Delays may occur because of supplier availability, production, inspection, carrier, customs, weather, or events outside reasonable control.

Title, risk of loss, delivery obligations, and any cargo-insurance terms are governed by the final quote or invoice. Inspect shipment count and visible condition before signing carrier documents whenever reasonably possible.

Lead times are estimates: delivery may take up to 32 days, and up to 60 days for brand-name goods subject to customs review (including Nike-branded lots), which can require additional customs clearance or resubmission before release. By accepting a quote you acknowledge these timeframes and agree not to file a payment dispute or card chargeback on the basis of delivery time within these windows.

6. Inspection, shortages, damage, and claims

Inspect goods promptly after delivery. Preserve cartons, labels, packing materials, carrier records, photographs, video, and a count of affected units. Submit a claim through the available account channel or the contact on your invoice within the claim window stated in your final terms.

A claim does not automatically authorize disposal, return, chargeback, or deduction. We may request evidence or inspection and will communicate the available resolution after reviewing the shipment and applicable final terms.

Because this is a business-to-business purchase that you accept and authorize, you agree to contact us in writing to resolve any problem before initiating a card chargeback or payment dispute, and not to charge back an order you have accepted and received except where we fail to remedy a valid, timely claim under these terms. A chargeback filed in breach of this section is a breach of these terms; if it is resolved in our favor you agree to reimburse the disputed amount together with the payment processor's dispute fees and reasonable collection costs, and we may suspend your account.

7. Returns, cancellations, and refunds

Wholesale lots are not returnable merely because resale demand changes. Any cancellation, return, replacement, credit, or refund right must be stated in the final quote, invoice, written resolution, or applicable law. Do not ship a return without written authorization and routing instructions.

8. Resale, product information, and compliance

You are responsible for determining whether goods are suitable and lawful for your intended market and sales channel, and for complying with product, labeling, tax, advertising, intellectual-property, export, import, and marketplace requirements applicable to your resale.

Platform names may describe a buyer's intended sales channel. PHX Distribution is not affiliated with or endorsed by a third-party marketplace unless we expressly state otherwise. Do not treat projected resale values or margins as guarantees.

9. Acceptable use and suspension

Do not scrape private prices, share member-only commercial terms outside your business, interfere with the service, upload malicious material, impersonate another person or company, or use the service for unlawful activity. We may restrict or suspend access while investigating security, payment, identity, compliance, or misuse concerns.

10. Service and warranty boundaries

The final quote or invoice identifies any product-specific warranty or remedy. Except for commitments expressly included there or rights that cannot legally be excluded, the site, listings, estimates, and service are provided without additional guarantees about uninterrupted availability, resale performance, or fitness for a particular sales channel.

Any limitation of liability, indemnity, dispute process, governing law, and venue must be stated in counsel-approved terms before launch; this operational draft does not attempt to supply those provisions.

11. Changes and contact

We may update these terms as operations or legal requirements change. The date on this page identifies the published version; material changes should be presented for acceptance when required.

Questions about these terms or a specific transaction can be sent to info@phx-distribution.com or 1-800-920-3394, or in writing to Phoenix International, 140 W Franklin St STE 203, Monterey, CA 93940. Include the relevant request, quote, invoice, or order number, but never send payment-card details by email.