FAQ
What is the status of my order?
Upon checkout, you will receive an order ID for your order. Contact the sales team at sales@phx-distribution.com or call 1-800-920-3394 and reference your order ID or invoice number to receive a real-time update on your order.
Where do you ship?
We ship to all states within the United States, utilizing multiple warehouses for swift delivery to customers nationwide.
How long does it take to ship my order?
Our commitment to efficient fulfillment ensures delivery within 5-8 days of placing the order, including weekends.
What payment methods do you accept on retail sales?
We typically only accept ACH/Wire for first-time customers. For recurring customers, we can also accept Mastercard, Visa, AMEX, Discover, PayPal, Venmo, Shop Pay, Google Pay, and Meta Pay upon account and credit approval.
Do you accept returns on wholesale products?
No, wholesale orders are final, tailored to specific requests from clients.
How do I get started with a wholesale account?
Submit an application to join the wholesale program, and we'll be in touch shortly.
Do you have a price list?
Yes, we have a variety of catalog options, including a price list. Once you are approved for the program, you can review the updated price list found in your welcome email.
Can you ship directly to Amazon FBA?
Yes, we accommodate shipping directly to Amazon FBA, including custom prep services.
What is NixBot?
NixBot is an artificial intelligence (AI) that serves as a mobile order collection and customer service representative. Explore NixBot.